Arlington Heights Phone Directory

Arlington Heights is one of the largest villages in Illinois with a population of more than 76,000 residents in the northwest suburbs of Chicago. The Arlington Heights phone directory covers every village department, from the main office at village hall to the police records bureau and fire department. Whether you need to reach a specific clerk, file a public records request, or just find the right number for a village office, this directory puts all of the key contacts for Arlington Heights in one place. Use the search tool below or scroll through the page to find what you need.

Arlington Heights Village Hall Phone Directory

The main office for the Village of Arlington Heights is at 33 S. Arlington Heights Road, Arlington Heights, IL 60005. The general phone number is 847-368-5000. This is the first number most people call when they need to reach village government. The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Staff at the front desk can transfer your call to the right department or give you a direct line for the person you need to reach.

The Village of Arlington Heights website is the main hub for all village services and department contacts.

From the site you can reach department pages, download forms, and find direct phone numbers for village staff.

Arlington Heights runs as a village under Illinois law, not a city. That means the board of trustees handles local government instead of a city council. The village manager runs day-to-day operations. But from a phone directory standpoint, it works the same way. You call the main number, ask for the department you need, and get transferred. Most departments also have their own direct lines listed on the village website, which makes it faster to reach the right person without going through the switchboard.

Note: Village hall closes on all state and federal holidays, so plan calls for regular business days.

Arlington Heights Government Contacts

The village runs several departments, each with its own phone line and office space. The Arlington Heights government page lists every department and the people in charge of them.

That page breaks down the full structure of village government and shows who to call for each type of question.

The village phone directory includes contacts for public works, community development, finance, human resources, and the village manager's office. Public works handles street maintenance, water service, and sewer issues. Community development covers building permits, zoning questions, and code enforcement. The finance department manages village taxes, utility billing, and budget matters. Each one of these departments picks up at a different number, and you can find those numbers on the government page or by calling the main line at 847-368-5000 and asking to be transferred.

Arlington Heights also has a village clerk who handles public records, meeting minutes, and official documents. The clerk's office is inside village hall. If you need a copy of any village record, the clerk is your first point of contact. Under the Illinois Freedom of Information Act (5 ILCS 140), the village must respond to written requests within five business days for non-commercial purposes.

Arlington Heights Police Phone Directory

The Arlington Heights Police Department is at 200 E. Sigwalt Street. The non-emergency number for the records bureau is 847-368-5300. Call this line for police reports, accident records, or general questions that do not need an emergency response. Always call 911 for emergencies. The records bureau handles walk-in requests during normal business hours and can also take requests by phone or email.

The records supervisor is Maureen Schmidt. Her direct line is 847-368-5319. You can also reach the records team at records@ahpd.org. If you need a copy of a police report or want to check on the status of a records request, these are the contacts to use. The Arlington Heights Police Department website has more details about services, community programs, and how to file reports.

The police site lists all divisions and their contact information in one spot.

The department also runs community outreach and crime prevention programs. Those have their own contacts, and you can find them through the main non-emergency line or on the website. For parking tickets, traffic questions, and other non-urgent police matters, 847-368-5300 is the right number to call.

Note: Email requests to the police records bureau may take longer than phone calls, so call if you need a quick answer.

Fire Department and Public Records

The Arlington Heights Fire Department takes non-emergency calls at 847-368-5500. This line covers fire prevention questions, inspection requests, and general inquiries. For fire emergencies, always call 911. The fire department serves the entire village and parts of unincorporated Cook County near Arlington Heights.

For public records, Arlington Heights runs a FOIA portal where you can submit and track requests online. The Arlington Heights FOIA portal lets you search for past requests, file new ones, and check the status of any open request without making a phone call.

The portal keeps a full log of all requests and responses, which is useful if you want to see what records others have asked for.

Under Illinois law, the village must respond to FOIA requests within five business days. Commercial requests get up to 21 business days. The first 50 pages of any response are free. After that, the village charges $0.10 per page. These rules come from 5 ILCS 140, which applies to all public bodies in Illinois. Phone directories, staff lists, and department contacts all count as public records under this law. If the information you need is not posted on the village website, a FOIA request is your next step.

How to Use This Phone Directory

Start with the main number. Call 847-368-5000 and tell the operator which department or person you need. They will transfer you or give you a direct number. This is the fastest route if you are not sure who handles your question.

If you already know which department to call, use the direct lines listed on this page or on the village website. The police records bureau is at 847-368-5300. Fire is at 847-368-5500. The village hall front desk picks up at the main number. For written requests, the FOIA portal is the best option because it gives you a paper trail and a tracking number.

Here are some common reasons people search the Arlington Heights phone directory:

• Getting a copy of a police report or accident record
• Asking about building permits or zoning
• Reporting a water or sewer issue to public works
• Filing a FOIA request for village records
• Reaching the village clerk for meeting minutes

Most village offices close at 5:00 p.m. on weekdays. There are no weekend hours for general departments. The police department has staff available around the clock, but the records bureau keeps regular business hours. If you call after hours, you will typically reach a recording with options for emergencies and general info.

Arlington Heights Phone Directory Records

Under the Illinois Local Records Act (50 ILCS 205), the Village of Arlington Heights must keep and preserve all public records. That includes department phone directories, staff contact lists, and internal communication logs. The village clerk maintains these records and makes them available on request.

Arlington Heights is in Cook County, so county-level records go through a separate office. Property tax questions, vital records, and court matters are handled at the county level. The Cook County phone number is 312-443-5500. Village records like phone directories, meeting minutes, and department contacts stay with the village clerk. Knowing the difference saves you time and keeps you from calling the wrong office.

Nearby Cities Phone Directory

Several communities near Arlington Heights have their own phone directory pages with local government contacts and office details. If you live near the village border or need to reach a neighboring town, check the links below for phone numbers, addresses, and hours.

Cook County Phone Directory

Arlington Heights is part of Cook County. County offices handle property taxes, circuit court filings, vital records, and other services that go beyond what the village covers. The main Cook County phone number is 312-443-5500. For anything that involves county government rather than village government, use the Cook County phone directory page to find the right department and contact information.