Mount Prospect Phone Directory

The Mount Prospect phone directory is a go-to tool for reaching village offices, local departments, and public safety contacts in this northwest suburban community. Mount Prospect is a village in Cook County with more than 55,000 residents, and its government runs through a compact set of departments all based out of Village Hall. This phone directory brings the key numbers into one place so you can find who to call without digging through multiple sites. Whether you need the main village line, a police contact, or a department head, the numbers and details are listed on this page.

Mount Prospect Village Hall Contacts

Village Hall is at 50 S. Emerson Street, Mount Prospect, IL 60056. This is the main hub for village government. The phone number is 847-392-6000. Call this line and you can reach most departments or get transferred to the right person. The Village Manager, Michael J. Cassady, is based at this location. The Village Clerk also works out of the same building and can be reached at the same main number. Hours are standard weekday business hours.

The Village of Mount Prospect website is the main online resource for residents who need department contacts, forms, or service details.

The state site also offers links to local government pages across Illinois, including Mount Prospect.

If you are not sure which department handles your issue, the main line at 847-392-6000 is a safe first call. Staff at Village Hall can direct you or give you a direct number. Walk-ins are welcome during office hours for most services. Calling ahead is still a good idea if you want to make sure the person you need is available that day.

Note: The Village Clerk and Village Manager share the same main phone line at 847-392-6000, so specify which office you need when you call.

Police and Fire Phone Numbers

For police non-emergency calls in Mount Prospect, dial 847-870-5666. This number connects you to police services for anything that does not need a 911 response. Noise complaints, parking issues, and general questions all go through this line. Police headquarters is at 911 E. Kensington Road. Always call 911 for emergencies.

The Mount Prospect Fire Department shares the same non-emergency dispatch number at 847-870-5666. Fire prevention questions, inspection requests, and general inquiries go through this line. The fire department works alongside police dispatch, which is why both share a contact number for non-emergency calls. If you need to report a fire or medical emergency, call 911 right away.

Mount Prospect participates in the Northwest Central Dispatch System, which handles 911 calls for several nearby communities. This shared system means response times stay fast even during busy periods. You can find more about dispatch services through the village website or by calling the non-emergency line during business hours.

Mount Prospect FOIA and Records

The Illinois Freedom of Information Act (5 ILCS 140) gives residents the right to request public records from the Village of Mount Prospect. Phone directories, staff contact lists, and department organizational charts are all public records under this law. The village must respond to FOIA requests within five business days. Some requests that involve large amounts of data may take a bit longer, but the village will let you know if it needs more time.

The village has a dedicated FOIA page that walks you through the request process. You can find it at the Mount Prospect FOIA page. Requests can be submitted online, by mail, or in person at Village Hall. There is no fee for most electronic records. Paper copies may come with a small per-page charge. The FOIA officer processes all requests and is based at 50 S. Emerson Street.

Under the Illinois Local Records Act (50 ILCS 205), the village is required to keep and preserve all public records. That includes phone directories, staff lists, and meeting minutes. These records are part of the permanent public archive and cannot be destroyed without following state guidelines. If you need an old directory or a past staff list, a FOIA request is the way to get it.

Note: Most electronic FOIA responses from the village come at no cost, but paper copies may carry a small charge per page.

Village Services Phone Directory

Mount Prospect runs a Community Connections Center at 1711 W. Algonquin Road. This facility handles recreation programs, senior services, and community events. Call the main line at 847-392-6000 and ask to be transferred to Community Connections for details on programs and schedules. The center serves residents of all ages with activities and resources throughout the year.

Public works handles streets, water, and sewer services for the village. If you need to report a pothole, a water main break, or a street light outage, call Village Hall at 847-392-6000 and ask for Public Works. They also manage snow removal during winter months. For after-hours emergencies related to water or sewer, the non-emergency police line at 847-870-5666 can connect you with on-call staff.

The Illinois state government also maintains contact resources that can help Mount Prospect residents reach state-level agencies. The Illinois FOIA contacts page lists officers across state agencies.

This page is useful if you need to reach a state agency that works with local governments in the Mount Prospect area.

How to Use This Phone Directory

Start with the main line. The number 847-392-6000 connects you to Village Hall, and from there you can reach almost any department. If you know which office you need, ask for it by name when the call is answered. The staff at the front desk can transfer you quickly.

Here are some tips for reaching the right office in Mount Prospect:

• Call 847-392-6000 for all general village questions
• Use 847-870-5666 for non-emergency police and fire calls
• Visit Village Hall at 50 S. Emerson Street for in-person service
• Check the village website for forms and online services
• File FOIA requests online for the fastest response

Most village offices keep weekday hours. There is no weekend service for general departments, though police and fire dispatch is available around the clock. If you reach voicemail, leave a message with your name and number. Staff typically return calls within one business day. For urgent matters that are not emergencies, the non-emergency dispatch line is your best option outside of normal hours.

State Records Access in Mount Prospect

Mount Prospect residents can also access state-level phone directories and contact information through the Illinois state website. The Illinois Department of Labor FOIA page explains how to request records from state agencies that may serve the Mount Prospect area.

State agencies follow the same rules as local governments under 5 ILCS 140. Response times are the same five business day standard. If a state office has a phone directory or staff list, you can request it through their FOIA officer. This is separate from village-level requests, but the process works the same way. Keep in mind that some state offices have their own online request portals that make the process even simpler.

The Cook County government sits between the village and state levels. County records go through the Cook County Clerk's office. Village records go through Mount Prospect's own clerk. And state records go through each state agency's FOIA officer. Knowing which level of government holds the record you need will save you time and calls.

Nearby Cities Phone Directory

Several cities and villages near Mount Prospect have their own phone directory pages with local contacts and office details. Arlington Heights borders Mount Prospect and shares many of the same service areas. Des Plaines, Elk Grove Village, and Palatine are also close neighbors, though their phone directory pages may not be available on this site yet. Use the link below to visit the Arlington Heights page for that community's office numbers and contacts.

Cook County Phone Directory

Mount Prospect is in Cook County. County-level offices handle property taxes, vital records, and court filings. The Cook County government center is in downtown Chicago, but many county services are available at satellite offices closer to Mount Prospect. If your question involves county government rather than village government, use the Cook County phone directory page for the right contact information. Many Mount Prospect residents need both village and county numbers depending on what they are looking for.