Troy Phone Directory

The Troy phone directory lists all city department contacts for this growing Madison County community of about 11,600 people. Troy is in the Metro East region just east of St. Louis, and the city runs its own hall, police force, public works, and clerk's office from East Market Street. The main city hall number is 618-667-9924. This page pulls together the phone numbers, addresses, and details you need to reach Troy city staff, file records requests, or get a quick answer from the right department.

Troy City Hall Phone Numbers

City Hall is at 116 East Market Street, Troy, IL 62294. The main phone number is 618-667-9924. Call that line and the front desk can transfer you to any department. Most city offices sit in or near this building, so one call gets you started no matter what you need. Walk-ins are welcome during regular business hours, Monday through Friday. If you plan to visit, calling ahead lets you confirm that the person you need is available.

The City of Troy website has department pages, meeting agendas, and staff contact info. It is a good place to grab forms or look up a direct extension before you pick up the phone.

The state homepage also links to tools and resources that cover Troy and every other Illinois city.

Troy has grown a lot in recent years as part of the Metro East expansion. The city government has expanded along with it, adding staff and services to keep pace. That means the phone directory changes from time to time as new positions get filled and offices shift. If a number on this page does not connect you to the right person, try the main line and ask the front desk for the current extension. They stay on top of staff changes and can get you where you need to go.

Troy City Clerk Phone Directory

The Troy City Clerk handles public records, council meeting minutes, ordinances, and official city documents. The clerk's direct line is 618-667-9924 ext. 513. You can also email the clerk's office through the contact page on the city website. Email tends to get a fast response for simple questions. The clerk also serves as the FOIA officer for the city, so records requests route through this office.

Under the Illinois Freedom of Information Act (5 ILCS 140), the City of Troy must respond to public records requests within five business days. You can send a FOIA request by mail, email, or drop it off at City Hall. You do not need to live in Troy or give a reason for your request. The first 50 pages of black-and-white copies are free. Electronic records sent by email usually have no cost at all.

If your request is large or involves records that need review, the clerk will reach out to discuss timelines and any costs. Keep a copy of your written request so you have a record of when you submitted it.

Troy Police Phone Numbers

The Troy Police Department dispatch line is 618-667-6731. Always call 911 for emergencies. Use the non-emergency number for noise complaints, parking issues, case follow-ups, and general police questions. The department runs its own dispatch, so when you call 618-667-6731, you reach Troy police staff directly.

Police records in Troy are public under state law, though some limits apply. Incident reports, accident reports, and arrest records can be requested through the city clerk or the police department. Records connected to active investigations, juvenile cases, or certain protected matters may be held back under exemptions in the 5 ILCS 140. If a record is exempt, the city has to tell you which exemption applies. Submit a FOIA request to get a formal answer on any record you are not sure about.

Note: Troy police dispatch at 618-667-6731 is available around the clock for non-emergency calls.

Troy Public Records Access

Every document the City of Troy creates or receives is a public record under Illinois law. Phone directories, department contact sheets, budgets, contracts, council minutes, and staff lists all fall into this group. The Illinois Local Records Act (50 ILCS 205) requires the city to keep records according to the state retention schedule. Records cannot be destroyed early or thrown out without following the proper disposal steps set by the Local Records Commission.

For current Troy records, the fastest path is a FOIA request to the city clerk at ext. 513. The city website posts agendas, meeting minutes, and some financial documents already. Check there first. If the record you want is not posted, file a FOIA request by mail or email. The online contact form for the clerk makes this easy to do from home. You get a written trail of the request and the city's response.

State-level records about Troy, such as highway projects or grant awards, go through the relevant state agency and not through City Hall.

Troy Department Phone Contacts

Troy runs departments for Public Works, Parks and Recreation, Finance, and Community Development alongside the clerk, police, and fire services already covered. Public Works handles roads, water, sewer, and stormwater systems. Parks manages the city's recreation areas, trails, and programs. Finance covers utility billing, city accounts, and tax collection. Community Development deals with building permits, zoning, inspections, and code enforcement. Each of these departments has staff that can answer questions specific to their area.

All departments connect through the main City Hall number at 618-667-9924. The front desk can transfer your call. For a direct extension, check the Troy contact page on the city website. Having the right extension saves time when the main line is busy. Troy's staff is friendly and responsive, and because the city is not huge, you can usually get someone on the line who can help you right away.

How to Use This Phone Directory

Start by picking the right department. City services like water, roads, and permits go through City Hall at 618-667-9924. Police matters use 618-667-6731. Records and FOIA requests go to the clerk at ext. 513. If you do not know which office to call, the main line can route you.

Tips for calling Troy city offices:

• Call 618-667-9924 for City Hall and general questions
• Use 618-667-6731 for police dispatch
• Ask for ext. 513 to reach the city clerk
• Have your address or account number ready
• Check the city website before calling for forms and basic info

Most city offices keep standard business hours, Monday through Friday. After-hours calls go to voicemail. Staff typically return calls the next business day. The police dispatch line at 618-667-6731 runs around the clock, so you can call any time for police-related matters. For emergencies, always use 911.

Nearby Cities Phone Directory

Several cities near Troy have their own phone directory pages with local department contacts. If you need to reach a neighboring city's offices, use the links below. Each page covers phone numbers, addresses, and hours for that community's government.

Glen Carbon is also close to Troy but does not have a separate phone directory page on this site. Contact Glen Carbon village offices directly for their numbers.

Madison County Phone Directory

Troy is in Madison County. County-level offices handle property tax records, vital records, court filings, and services that go beyond the city level. If your question involves county government, reach out to Madison County offices directly. Many Troy residents need both city and county phone numbers depending on what they are dealing with. The Madison County Clerk and the circuit court each have their own lines that are separate from the Troy city phone system.