Edwardsville Phone Directory

This Edwardsville phone directory pulls together contact details for every city department and public office. Edwardsville sits in Madison County with a population of about 26,474 and is the county seat. City Hall is at 118 Hillsboro Avenue, and the main number is 618-692-7500. That line connects you to any department you need. Below you will find direct numbers, office hours, and resources for reaching Edwardsville city staff. Use the search tool or scroll through the page to find the right contact.

Edwardsville City Hall Phone Numbers

Edwardsville City Hall is at 118 Hillsboro Avenue, Edwardsville, IL 62025. The main phone line is 618-692-7500. The mailing address is P.O. Box 407, Edwardsville, IL 62025. Hours run Monday through Friday, 8:00 a.m. to 4:30 p.m. Walk-ins are fine for most things, but a quick call first can save time if you just need an answer or a form.

The City of Edwardsville website serves as the main hub for all department contacts and city services.

From the state-level site you can also find links to Edwardsville city pages and Madison County resources when you need contacts beyond the city level.

The city runs several departments out of City Hall and other buildings around town. Each has its own direct line, which makes it easy to reach the right person without going through a switchboard. If you are not sure which department handles your issue, the front desk at 618-692-7500 can point you the right way. They deal with routing calls all day, so they know where things go.

Department Phone Numbers

Edwardsville keeps its department numbers consistent. Most direct lines start with the same 618-692 prefix, which makes them easy to remember once you have called a few times. Here are the key numbers for city departments:

• City Hall Main Line: 618-692-7500
• Public Works: 618-692-7535 (200 E Park Street)
• Parks and Recreation: 618-692-7538
• Fire Department: 618-692-7540
• Police Department (non-emergency): 618-656-2131

Public Works handles streets, water, sewer, and related services. Their office is at 200 E Park Street, and hours match City Hall at 8:00 a.m. to 4:30 p.m., Monday through Friday. If you have a water main break or sewer backup after hours, call the police non-emergency line and they will route it to the on-call crew. That is the standard setup in most Illinois cities this size.

Parks and Recreation runs programs, events, and maintains city parks. Call 618-692-7538 for questions about youth sports leagues, park shelter rentals, or trail conditions. The department also handles the community center and pool schedules during summer months. Their staff can walk you through what is open and when.

The Fire Department main number is 618-692-7540. That is for non-emergency calls only. For any fire or medical emergency, dial 911. The department runs out of multiple stations in the city. When you call the main number, you will reach the administrative office, which is the right place for questions about fire inspections, burn permits, or community education programs. They also handle ambulance service in Edwardsville.

Police and Public Safety

The Edwardsville Police Department is at 333 S Main Street. For non-emergency calls, dial 618-656-2131. Use this line for reports, questions, noise complaints, and anything that does not need an immediate 911 response. The department handles all law enforcement within city limits. Madison County Sheriff takes calls for areas outside the city.

Edwardsville also has Southern Illinois University Edwardsville (SIUE) within its boundaries. The SIUE campus has its own police force for on-campus issues. If your matter involves something on campus, call SIUE Police at 618-650-3324. For anything in the city proper, stick with the Edwardsville Police number.

Parking issues, accident reports, and welfare checks all go through the non-emergency line. The department is generally responsive. If you get voicemail during busy periods, leave a message and they will call back. For time-sensitive but non-emergency matters, calling twice with a short gap between can sometimes help during peak hours.

FOIA and Public Records Access

Under the Illinois Freedom of Information Act (5 ILCS 140), you can request phone directories, staff lists, department budgets, and other public records from Edwardsville. The city must respond within five business days. The first 50 pages of black and white copies are free under state law.

Submit FOIA requests to the City Clerk's office at City Hall. You can do it by mail, email, or in person. Be specific in your request so the clerk can find what you need quickly. Vague requests take longer to process because staff has to figure out what you are actually looking for. If you want a copy of the current city phone directory or staff contact list, say exactly that in your request.

The Illinois Local Records Act (50 ILCS 205) requires Edwardsville to keep and preserve all public records. That includes phone directories, meeting minutes, and department documents. If you need older records or archived contact lists, the clerk's office can help you track them down. The city has been digitizing records over the past several years, so many older documents are now easier to find than they used to be.

If the city denies your FOIA request, they must give you a written explanation and cite the specific legal exemption. You have the right to appeal that denial to the Illinois Attorney General's Public Access Counselor. The appeal process is free and does not require a lawyer.

Tips for Reaching City Offices

Start with the main line at 618-692-7500 if you are not sure where to call. The front desk handles routing all day long. If you know the department, use the direct number from the list above. That skips the transfer and gets you straight to someone who can help.

The Edwardsville staff directory lists names, titles, and phone numbers for employees across departments. It is searchable and updated on a regular basis. That is the fastest way to find a specific person if you already know their name or department.

The state-level FOIA contacts page can also help you find the right person when your question goes beyond what Edwardsville city government handles.

Most offices close at 4:30 p.m. If you call after hours, you will get voicemail. Leave your name and number and expect a call back the next business day. For after-hours emergencies involving water, sewer, or streets, call the police non-emergency line at 618-656-2131 and they will get the right crew on it. That system works around the clock.

Edwardsville is a college town because of SIUE. During the school year, city offices can be busier than normal. If you are trying to reach someone about permits, inspections, or code enforcement, calling early in the morning tends to work best. By mid-morning, staff are often out on site visits or in meetings.

Nearby Cities Phone Directories

Several cities near Edwardsville have their own phone directory pages. Belleville and O'Fallon are the closest with pages available. If you need contacts for a neighboring community, the links below will take you to their department numbers, hours, and office addresses.

Madison County Phone Directory

Edwardsville is in Madison County and serves as the county seat. County offices handle property records, court filings, vital records, and services that go beyond what city government covers. Both city and county buildings are in downtown Edwardsville, which is convenient but can be confusing if you are not sure which office to call. City services like water, streets, and parks go through the city. Property taxes, court matters, and vital records go through the county. Use the Madison County phone directory page for county-level contacts.