Search Highland Phone Directory

The Highland phone directory provides contact numbers for all city government departments in this Madison County community east of St. Louis. Highland has a population of about 10,262 and sits along Interstate 70 in the Metro East region of southern Illinois. City Hall on Broadway is the main hub for local government services and phone inquiries. You can reach most departments through a single main line, which keeps things simple. This page pulls together the key phone numbers, addresses, and office information so you can find the right contact for your needs.

Highland City Hall Phone Numbers

Highland City Hall is at 1115 Broadway, Highland, IL 62249. The mailing address is PO Box 218, Highland, IL 62249. The main phone number is 618-654-9891. This building houses most city departments, and the front desk can transfer your call to any office. Hours are Monday through Friday during standard business hours. Walk-ins are welcome for most services, but a quick phone call can save you a trip if you just need an answer or a form.

The City of Highland website is the main online portal for all city services and department contacts.

The site has links to each department page and shows phone numbers, email addresses, and online service tools.

The administration office manages general city operations. You reach them at 618-654-9891, the same main number. If you do not know which office handles your issue, start here. The front desk staff are used to all kinds of calls and can point you in the right direction. Highland keeps its core departments at City Hall on Broadway, so routing calls is simpler than in bigger cities where offices might sit in different buildings across town. The staff know the layout and can usually tell you exactly who to talk to within seconds of hearing your question.

Highland City Clerk Office

The Highland City Clerk can be reached at 618-654-9891. The clerk's office handles official city records, meeting minutes, ordinances, and public document requests. Need a copy of a city document? Call this office first. The clerk also manages business licenses and local permits that fall under city authority.

Under the Illinois Local Records Act (50 ILCS 205), the city must keep and preserve all public records. That includes phone directories, staff contact lists, and department organizational charts. The clerk's office makes sure these records stay on file and are available when someone asks for them. If you need old directories or archived contact sheets, this is the office that can pull them for you.

The Highland city clerk also handles voter registration questions at the local level. For broader election inquiries, the clerk can direct you to the Madison County Clerk's office in Edwardsville. Most calls to the clerk's office in Highland are about records or documents, and the staff can usually pull what you need in short order.

Note: The city mailing address is PO Box 218, Highland, IL 62249 if you need to send a written request.

Police Phone Numbers for Highland

The Highland Police Department non-emergency line is 618-654-2131. Always call 911 for real emergencies. The non-emergency number connects you to the police front desk, where staff can help with reports, general questions, and requests for service that do not need an immediate response. Noise complaints, past-incident reports, and parking issues all go through this number. The Highland Police Department page on the city website has more detail about services and how to get in touch.

Highland police handle a broad range of calls beyond just crime response. Animal control, traffic concerns, and welfare checks all come through the non-emergency desk. If you are not sure whether your situation needs a 911 call, use the non-emergency line and the dispatcher will escalate it if needed. The department is active in the community and works closely with the schools and local organizations on safety programs.

Under 5 ILCS 140, the Illinois Freedom of Information Act, you can request phone directories and staff lists from the Highland Police Department. The city processes these requests through the clerk's office, and most routine ones get a response within five business days.

FOIA and Public Records in Highland

The Illinois Freedom of Information Act (5 ILCS 140) gives you the right to request public records from the City of Highland. Phone directories, staff lists, department budgets, meeting minutes, and contracts are all available through a FOIA request. The city must respond within five business days. If the request is large or involves many records, the city can extend the response window by up to five more days with written notice.

To file a request, contact the city clerk at 618-654-9891. You can submit your request in writing by mail to PO Box 218, Highland, IL 62249, by hand delivery to City Hall at 1115 Broadway, or by email. The clerk will review the request and either provide the records or explain any applicable exemptions. Most routine requests for things like phone lists, contact info, and meeting minutes get handled quickly.

A written request leaves a paper trail, which is helpful if you need to follow up later. Keep a copy of what you send and write down the date. If the city denies your request or you feel the response is incomplete, you can file a review request with the Illinois Attorney General's Public Access Counselor for help resolving the issue.

Highland City Services Directory

Highland runs several departments that manage day-to-day services for residents. Public Works handles streets, water, sewer, and general infrastructure. Community Development takes care of building permits, zoning, and code enforcement. Parks and Recreation manages city parks, the community pool, and local programs. All departments can be reached through the main City Hall number at 618-654-9891.

For water and sewer billing questions, the utility office at City Hall can help. They handle new accounts, billing disputes, and payments. You can call the main number and ask for the utility department, or visit City Hall in person during business hours. Highland also has a strong parks system with several facilities that residents use throughout the year.

The Illinois state government portal can help with state-level services that fall outside the city's scope.

For driver services, vital records, and state agency contacts, that state website is the place to start.

Highland also works with Madison County on services that cross local boundaries. Property tax questions go through the Madison County Assessor, not the city. Court filings and county records go through the Madison County Circuit Clerk in Edwardsville. If you call City Hall about a county matter, the staff can usually give you the right county number to try.

Using the Highland Phone Directory

Getting through to the right office in Highland is usually easy. The main number at 618-654-9891 handles most calls. For police non-emergency, use 618-654-2131. The front desk will transfer you if you are not sure which department handles your question.

Here are some tips for calling Highland city offices:

• Call 618-654-9891 for the main City Hall line
• Dial 618-654-2131 for police non-emergency
• Always call 911 for emergencies
• Visit City Hall at 1115 Broadway for in-person help
• Mail requests to PO Box 218, Highland, IL 62249

If you need something the city does not handle, like county records or court filings, those go through Madison County offices in Edwardsville. The city staff at the front desk can usually give you the county number if you are not sure where to call. Many Highland residents interact with both city and county offices at different times, so keeping both sets of phone numbers handy is useful.

Nearby Cities Phone Directory

Edwardsville is the Madison County seat and sits west of Highland along Interstate 270. Collinsville is farther southwest near the St. Louis metro area. Alton is northwest along the Mississippi River. Troy is a neighboring community just to the west of Highland but does not have a dedicated phone directory page on this site. For Troy and other smaller nearby towns, you can find contact information through the Madison County page or a direct search for their city hall numbers.

Madison County Phone Directory

Highland is in Madison County. County-level offices handle property tax assessments, vital records, and court filings. If your question involves county government rather than city government, use the Madison County phone directory page for the right contact info. The county courthouse in Edwardsville is where most county business takes place, and their offices cover everything from the circuit clerk to the county assessor. Many Highland residents need county contacts for property tax questions, court records, and other matters that go beyond what the city handles locally.