Access Fairview Heights Phone Directory

The Fairview Heights phone directory covers all city departments and public offices in this St. Clair County community just east of St. Louis. Fairview Heights has a population of about 16,745 and sits along the Interstate 64 corridor. City Hall is at 10025 Bunkum Road, Fairview Heights, IL 62208. The main phone number is 618-489-2000. That line gets you to the front desk, and staff can route you to any department from there. This page gathers the phone numbers, addresses, and public resources you need to reach Fairview Heights city offices. Use the search tool or browse through the sections below.

Fairview Heights City Hall Phone Numbers

City Hall is at 10025 Bunkum Road, Fairview Heights, IL 62208. The main phone number is 618-489-2000 and the fax is 618-489-2099. Office hours are Monday through Friday, 9:00 AM to 4:30 PM.

The City of Fairview Heights website is the main hub for department contacts, meeting agendas, online payments, and city services. You can use the online form center to submit questions and requests without calling.

City Clerk Karen Kaufhold is the official record keeper for the city. Her phone number is 618-489-2000, and you can reach her by fax at 618-489-2099. The clerk's office handles ordinances, resolutions, meeting minutes, and official city documents. If you need a public record and are not sure where to start, the clerk's office is a good first call because they know where everything is filed.

Fairview Heights is a retail hub for the metro east area. The city has a large commercial base along Lincoln Highway and near the St. Clair Square mall area. That means the city offices get more calls about business permits, code enforcement, and land use than a typical city of this size. If your question is about a commercial property, the Land Use and Development Department is the right place to call.

Fairview Heights Department Contacts

The city has several departments, each with its own focus. The Fairview Heights departments page lists them all with contact forms and staff directories.

The Finance Department handles billing, payments, and financial management. The Land Use and Development Department covers planning, building permits, code enforcement, and zoning. If you need a building permit or want to check zoning for a property, that is where to call. Parks and Recreation manages city parks, programs, and events. Public Works handles streets, water, sewer, and building maintenance for city facilities.

The Emergency Services Disaster Agency coordinates the city's response to storms, floods, and other emergencies. It also handles community preparedness programs. For routine emergency services, fire and police each have their own operations and contact numbers.

Most departments can be reached through the main City Hall number at 618-489-2000. The front desk can transfer you. If you prefer, the website has contact forms for each department so you can send your question in writing and get a response by email.

Police and Safety Numbers

The Fairview Heights Police Department non-emergency number is 618-489-2100. For emergencies, call 911. The police station is at 10027 Bunkum Road, right next to City Hall.

The Fairview Heights Police Department website has details about divisions, community programs, and how to contact specific units within the department. Here are some useful direct lines:

• Non-Emergency Dispatch: 618-489-2100
• Administration: 618-489-2150
• Detectives and Juvenile: 618-489-2130
• Records Department: 618-489-2170

The Records Department at 618-489-2170 handles police report requests, background checks, and other record-related matters. If you need a copy of an accident report or incident report, that is the number to call. Most reports can be picked up in person or mailed to you for a small fee.

Under the Illinois Freedom of Information Act (5 ILCS 140), you can also request police records through a formal FOIA request. The department must respond within five business days. The FOIA route is a good choice when you want to make sure your request is documented and you get a formal response.

FOIA and Public Records in Fairview Heights

The Freedom of Information Act (5 ILCS 140) gives everyone the right to request public records from Fairview Heights city government. Phone directories, staff lists, department budgets, meeting minutes, contracts, and police records are all fair game. The city has five business days to respond.

Fairview Heights has a dedicated FOIA request page on the city website. That page explains the process and may have a form you can fill out online. Using the online form creates a written record and makes it easy to track your request.

The state FOIA page gives a full overview of your rights and the process for requesting records from any Illinois public body.

You can also file FOIA requests by mail to 10025 Bunkum Road, Fairview Heights, IL 62208, or by calling 618-489-2000 and asking for the FOIA officer. Be specific about what you want. A clear request gets you a faster response. The first 50 pages of black and white copies are free under state law. Electronic records are usually free or low cost.

Fairview Heights Phone Directory and Local Records

Under the Illinois Local Records Act (50 ILCS 205), Fairview Heights must keep and preserve all public records. That covers phone directories, staff lists, meeting records, contracts, and department contact sheets. City Clerk Karen Kaufhold oversees official record-keeping for the city.

The Illinois state government website is a good backup when your question goes beyond what city government handles. State agencies maintain their own contact directories.

Fairview Heights also uses CodeRED for emergency notifications. You can sign up through the city website to get alerts about severe weather, road closures, and other urgent city news. That system supplements the regular phone directory by pushing information out to residents instead of waiting for them to call in.

For agendas and minutes from city council meetings, the city posts them on the official website under the Agendas and Minutes section. You can look up past meeting records without filing a FOIA request if they are already posted online. If the specific record you want is not there, a quick call to the clerk's office at 618-489-2000 can often get it sent to you by email.

How to Use This Phone Directory

Start with the main line. Call 618-489-2000 and the front desk can route you to any department. For police matters, use 618-489-2100. For police records specifically, try 618-489-2170. If you know the department you need, the website contact forms can save you a phone call.

Office hours are 9:00 AM to 4:30 PM, Monday through Friday. If you call after hours and get voicemail, leave a message. Staff return calls the next business day. Email and the online contact forms are also good for non-urgent questions. Response times vary, but most people hear back within a day or two.

For formal records requests, use the FOIA process. It gives you legal backing and a guaranteed response time. The online FOIA page on the city website is the easiest way to file. You can also mail or hand-deliver your request to City Hall at 10025 Bunkum Road.

Nearby Cities Phone Directory

Fairview Heights sits in the metro east area of St. Clair County, surrounded by several other communities. Belleville is the county seat and is just a short drive to the south. O'Fallon borders Fairview Heights to the east. Collinsville is to the north. Swansea is another neighbor, though it does not have a separate phone directory page on this site at this time. Use the links below to find contacts for nearby city offices.

St. Clair County Phone Directory

Fairview Heights is in St. Clair County. County offices handle property records, court filings, vital records, and services that go beyond what city government covers. The county courthouse is in nearby Belleville. Property taxes, court cases, marriage licenses, and birth or death certificates all go through St. Clair County offices. City services like police, public works, parks, and code enforcement stay with Fairview Heights. If you call City Hall for a county matter, staff can give you the right county number. Use the St. Clair County phone directory page for county-level contacts.