Search Urbana Phone Directory

The Urbana phone directory covers all city departments, office phone numbers, and key contacts for this central Illinois city. Urbana sits in Champaign County and has a population of about 39,000 people. City Hall is at 400 South Vine Street, and the main executive line is 217-384-2454. This page collects the phone numbers, addresses, and office details you need to reach any Urbana city department. Use the search tool or scroll through the sections to find the right contact fast.

Urbana City Hall Phone Directory

City Hall is at 400 South Vine Street, Urbana, IL 61801. The executive office answers at 217-384-2454. This is the central building for Urbana city government. Most departments are based here or can be reached through the main line. Office hours run Monday through Friday during normal business hours. If you are not sure who to call, the front desk staff can route your call to the right department.

The City of Urbana posts department contacts and service info on its website.

The Urbana city website is the central place for finding department pages, phone numbers, and online services.

The City Clerk picks up at 217-384-2362. The clerk handles public records, FOIA requests, city council minutes, and official documents. If you need any kind of public document from the city, this is where to start. The clerk's office also keeps the official directory of all city staff, which is a public record under Illinois law. You can get a copy of that directory by calling the clerk or filing a written request.

Note: The executive line at 217-384-2454 connects to the mayor's office and can transfer you to any city department.

Urbana Police Phone Numbers

The Urbana Police Department non-emergency line is 217-384-2320. Use this for reports, questions, and non-urgent matters. For emergencies, always call 911. The police department handles its own records division, so if you need a copy of a police report or want to check on the status of a case, call the non-emergency line and ask for records.

Under the Illinois Freedom of Information Act (5 ILCS 140), you can request police department phone lists and staff contact information. Urbana processes these requests through the City Clerk's office. The law gives the city five business days to respond, though extensions are allowed for large or complex requests. Most simple directory requests come back fast.

The police department also works with Champaign County dispatch for certain calls. If you are not sure whether your issue is a city matter or a county matter, the non-emergency line can help sort it out. Urbana and the neighboring city of Champaign share some services but run separate police departments with separate phone numbers.

City Contact Page for Urbana

Urbana keeps a contact page on its website that lists key departments and their direct numbers.

The Urbana contact page is a quick way to find the right phone number without calling the main line first.

That page shows department names, phone numbers, and in some cases email addresses for staff who handle common requests.

Some of the most called numbers in Urbana include the City Clerk at 217-384-2362, Public Works at 217-384-0200, and the Police non-emergency line at 217-384-2320. Public Works handles street repairs, water service, and other infrastructure questions. If you have a water bill question or need to report a pothole, that is the number to use. Having the direct line saves you time compared to going through the main switchboard.

Urbana Department Directory Lookup

The city maintains an online directory that lists staff and department contacts.

The Urbana staff directory is helpful when you need to reach a specific person rather than a general department line.

This directory is updated regularly and includes direct phone numbers for many city employees.

If you know the name of the person you need to reach, the directory is the fastest way to find their number. If you only know the department, call the main line and ask for that department. Either way works. The directory covers all major divisions of Urbana city government, from community development to finance to the mayor's office. It is a public record, so anyone can view it or request a copy.

FOIA and Public Records in Urbana

Urbana follows the 5 ILCS 140 rules for public records access. Anyone can file a FOIA request with the city. You do not have to live in Urbana or even in Illinois. The request must be in writing, and the city has five business days to respond. Phone directories, staff contact lists, department budgets, and meeting minutes are all available through this process.

The City Clerk at 217-384-2362 handles FOIA requests for Urbana. You can submit your request by mail, email, or in person at City Hall. There is no special form you have to use. A simple letter or email that describes what records you want is enough. The city may charge a small fee for copies if the request is large, but the first batch of pages is usually free.

The Illinois Local Records Act (50 ILCS 205) also requires Urbana to keep and preserve its public records. That means old phone directories, past staff lists, and historical department contacts are still available on request. The city cannot destroy these records without following the state retention schedule.

Note: If the city denies your request, you have the right to appeal to the Illinois Attorney General's Public Access Counselor.

Urbana Public Works Phone Line

Public Works is one of the busiest departments in Urbana. The direct line is 217-384-0200. This department handles streets, water, sewer, stormwater, and general infrastructure. If you have a question about your water bill, need to report a broken water main, or want to know when your street will be plowed, this is the number to call.

Here are some common reasons people call Urbana Public Works:

• Water billing questions or payment issues
• Street repair and pothole reports
• Snow removal schedules
• Sewer backups or drainage problems
• Trash and recycling service questions

The department is open during regular business hours, Monday through Friday. For after-hours emergencies like water main breaks, there is usually an on-call crew. Call the non-emergency police line at 217-384-2320 if you need to reach Public Works outside of normal hours and they can help connect you to the right person.

How to Find Urbana Phone Numbers

Start with the main line at 217-384-2454. The front desk can transfer you to any department. If you already know the department, use the direct number from this page. The City Clerk at 217-384-2362 can help with records and documents. Public Works at 217-384-0200 handles infrastructure. The police non-emergency line is 217-384-2320.

Most Urbana offices are open Monday through Friday. Some services have limited hours or are available by appointment only. Calling ahead is a good idea if you plan to visit in person. The city website also has online forms and services that may save you a trip to City Hall. For anything that requires a formal request, like FOIA or records copies, put it in writing to make sure you have a paper trail.

Nearby Cities Phone Directory

Urbana shares a border with Champaign, and the two cities make up the core of the Champaign-Urbana metro area. If you need to reach offices in Champaign or other nearby cities, the pages below have local phone directory information for each one.

Champaign County Phone Directory

Urbana is in Champaign County. County-level offices deal with property taxes, court filings, vital records, and county law enforcement. If your question involves county government instead of city government, the Champaign County phone directory page has the contacts you need. The county courthouse is in Urbana itself, which makes it convenient for residents who need both city and county services. Urbana serves as the county seat, so many county offices are within walking distance of City Hall.