New Lenox Phone Directory

The New Lenox phone directory gives you direct access to every village department and office in this Will County community. New Lenox has a population of about 28,006 and operates as a village under Illinois law. Village Hall on Veterans Parkway is the central hub for local government, and most departments work out of that building or nearby facilities. This page lists the phone numbers, addresses, and office hours for all key village offices. Use the search tool below or scroll through the sections to find what you need.

New Lenox Village Hall Contact Info

New Lenox Village Hall is at 1 Veterans Parkway, New Lenox, IL 60451. The main phone number is 815-462-6400. Office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. This is where most village departments are based. The front desk can transfer your call to any department in the building.

The Village of New Lenox website has a staff directory and department pages with direct phone numbers for key personnel.

The state of Illinois also maintains contact pages for local offices, which can help if you need to reach a state-level agency that serves the New Lenox area.

Walk-ins are welcome at Village Hall during business hours. There is a front lobby where you can ask questions, pick up forms, or submit documents. Phone is usually faster for simple questions. If you call after hours, you can leave a voicemail and staff will return your call the next business day. The building is closed on state and federal holidays.

Free parking is available in the lot outside Village Hall. The building is fully accessible.

New Lenox Department Phone Numbers

The village operates several departments, each with its own phone line. Some are housed at Village Hall, and others have separate facilities. The main number connects to the front desk, which can route you to any office. Here are the key numbers:

• Village Hall main line: 815-462-6400
• Police Department: 815-462-6100
• Police non-emergency dispatch: 815-485-2500
• Public Works: 815-215-4800
• ESDA (Emergency Services): 815-462-6112
• Building Department: call Village Hall main line

The police non-emergency dispatch line at 815-485-2500 operates around the clock. For emergencies, call 911. The Public Works line handles water main issues, road repairs, and utility questions during regular business hours. After hours, water emergencies should be reported through the Police Department at 815-485-2500. The Building Department can answer questions about permits, inspections, and code enforcement.

The New Lenox staff directory lists individual contacts for department heads and other key staff. That page is useful if you need to reach a specific person rather than a general department line.

New Lenox Police Department

The New Lenox Police Department can be reached at 815-462-6100 for general inquiries. For non-emergency dispatch, call 815-485-2500. The department is located near Village Hall in the village center. Walk-in visits are welcome during regular hours.

The non-emergency dispatch line handles report requests, case status updates, noise complaints, and similar matters. It runs 24 hours a day. If your issue needs an officer but is not a true emergency, dispatch can send someone out. Phone requests are usually the simplest way to get what you need from the department.

Under the Illinois Freedom of Information Act (5 ILCS 140), you can request phone directories, staff lists, police reports, and other records from the New Lenox Police Department. FOIA requests go through the Village Clerk. The village must respond within five business days under state law.

The department also works with Will County law enforcement agencies on certain matters. If your issue involves something outside village limits, the police department can direct you to the right county or state agency.

Public Records and FOIA in New Lenox

New Lenox is a public body under Illinois law. That means village records, including phone directories, department contact lists, and meeting minutes, are open to the public. The Village Clerk handles FOIA requests. You can submit a request in person at Village Hall, by mail, or by email.

The governing law is 5 ILCS 140, the Freedom of Information Act. It allows any person to ask for records from a public body. The village has five business days to respond. Phone lists, email directories, budgets, and most other village documents are available through this process. You do not need to give a reason for your request.

The Illinois Local Records Act (50 ILCS 205) requires New Lenox to keep and preserve public records for set periods. Old phone directories and staff contact lists may still be on file even if they are no longer posted online. If you need an older record, submit a FOIA request to the Village Clerk and specify the time period you are looking for.

Most FOIA requests in New Lenox are free for the first 50 pages. Larger requests may come with a copying fee. Electronic copies sent by email are generally free.

How to Use This Phone Directory

Call the main Village Hall number, 815-462-6400, and tell the front desk which department you need. They will transfer you right away. If you know the direct number for a department, you can bypass the front desk entirely. The police non-emergency line is available at any hour through dispatch.

New Lenox is a smaller community, so departments tend to be quick to pick up and responsive to voicemails. Most staff return calls the same day or the next morning. If you leave a message, include your name, number, and a short description of what you need.

The Illinois state FOIA contacts page can help if you need to reach a state-level agency that serves the New Lenox area.

That state page lists FOIA officers for agencies across Illinois, which is helpful when your question crosses village and state boundaries.

Keep in mind that some services are handled at the county level, not by the village. Property taxes, vital records, and court filings go through Will County offices in Joliet. If the village cannot help with something, it is probably a county matter.

New Lenox Phone Directory Records

The village maintains records of all department contacts and staff directories. These are public records under Illinois law. If you need a complete list of numbers for a department or a copy of a past directory, request it through the Village Clerk at Village Hall. You can call or visit in person.

Records are kept according to the retention schedules in the Local Records Act (50 ILCS 205). Phone directories and contact lists are classified as general administrative records. Older directories may still be available if they have not passed their retention date. A FOIA request is the standard way to get copies of anything not currently posted on the village website.

County-level records are kept separately. Will County has its own set of records for county offices in Joliet. If you need county phone lists or contact information, go through the Will County Clerk instead of the village.

Nearby Cities Phone Directories

New Lenox is in the southwest suburbs of the Chicago metro area. Joliet is the closest major city and the Will County seat. Frankfort, Homer Glen, and Lockport are also nearby but do not have their own pages on this site at this time.

Will County Phone Directory

New Lenox is in Will County. County offices handle property records, vital records, court filings, and other services that fall outside village government. The county seat is Joliet, where most county offices are located. If your question involves county government rather than the village, use the Will County phone directory page for the right contacts. Many New Lenox residents need both village and county numbers depending on the situation.