Search Mattoon Phone Directory

The Mattoon phone directory covers every city department, office number, and contact address you need in one place. Mattoon is a city of about 16,586 people in Coles County, sitting in east-central Illinois along Interstate 57. City Hall is at 208 North 19th Street, and the main administrative line is 217-235-5511. Whether you need police, fire, public works, or the city clerk, this page has the right number so you can skip the runaround and get to the right person fast.

Mattoon City Hall Phone Numbers

City Hall is at 208 North 19th Street, Mattoon, IL 61938. The City Administrator's Office answers at 217-235-5511. The Mayor's Office has its own line at 217-234-4633. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The building is closed on weekends and state holidays.

Mattoon uses a city administrator form of government. The administrator works with the mayor and city council to run day-to-day operations. If you are not sure which department to call, the administrator's office is a safe first stop. They can point you to the right contact or transfer you directly.

The City of Mattoon website has a full contact page with department phone numbers, staff names, and email addresses. You can also find meeting agendas, city ordinances, and permit forms on the site.

The state website also links to local government pages, which can help when you are not sure if an issue sits with the city, the county, or a state office.

The City Clerk's Office is in City Hall at 217-235-5654. The clerk handles official city records, council minutes, ordinances, and public records requests. This is the office to call for FOIA requests, business licenses, and other official documents.

Key Mattoon Department Contacts

Mattoon runs more than a dozen departments, each with its own phone line or extension. These are the ones residents call most. Keep them handy and you will save yourself time.

• City Administrator: 217-235-5511
• Mayor's Office: 217-234-4633
• City Clerk: 217-235-5654
• Police Non-Emergency: 217-235-5451
• Fire Department: 217-234-2442
• Street/Utility Department: 217-235-5171
• Finance/Water Billing: 217-235-5483

The police and fire departments are staffed around the clock. All other departments operate during regular business hours. After 5:00 p.m. and on weekends, administrative lines go to voicemail. Staff generally return calls the next business day. For water emergencies after hours, call the Water Treatment Plant at 217-234-2454, which is manned 24 hours a day.

Mattoon Police Department Phone Number

The Mattoon Police Department non-emergency number is 217-235-5451. Use this for noise complaints, property crimes, parking problems, and general questions. For emergencies, always call 911. The department runs around the clock, every day of the year.

The records division can provide copies of accident reports, incident reports, and other police documents. Call during business hours and ask for records. They will let you know what is available and whether you need to submit a written request. Some records tied to open cases may not be available right away.

Mattoon police work with the Coles County Sheriff's Department on issues outside city limits. If your question involves a location just outside Mattoon, the police can tell you whether it falls under city or county jurisdiction and give you the right number to call.

Mattoon Fire Department Numbers

The Mattoon Fire Department non-emergency number is 217-234-2442. Call this line for fire inspections, smoke alarm questions, burn permits, or general fire safety info. For any active fire or medical emergency, dial 911.

The department provides both fire and ambulance service within the city. If you have a billing question from an ambulance run, call during business hours. The staff can walk you through your charges or tell you where to send payment. Medical transport billing can get confusing, so calling and asking questions is perfectly fine. They handle these calls all the time.

Mattoon fire also runs community safety programs and does inspections for local businesses. If you need an inspection for a commercial property or a special event, call ahead so they can schedule a time that works.

Mattoon Public Works Phone Directory

The Mattoon Public Works Department covers streets, water, sewer, and general utility maintenance. The Street and Utility Department is at 401 Dewitt Avenue East, Mattoon, IL 61938. Call 217-235-5171 to reach them during business hours.

For water billing questions, call the Finance Department at 217-235-5483. They handle account setup, payments, and billing disputes. The Water Treatment Plant at 217-234-2454 is staffed 24 hours a day, making it the go-to number for after-hours water emergencies like broken mains or low pressure.

If you spot a pothole, a downed tree, or a backed-up storm drain, call public works during business hours. They will send a crew if the problem is on city property. For issues on state routes running through town, public works can point you to the right state contact.

Mattoon FOIA and Public Records

Mattoon follows the Illinois Freedom of Information Act (5 ILCS 140) for all public records requests. Submit your request to the City Clerk at 217-235-5654 or in person at 208 North 19th Street. The city must respond within five business days under state law.

Staff directories, phone lists, meeting minutes, budget documents, and department contact sheets are all public records. Most simple requests are free. Large document requests may cost a small per-page fee for copies. The clerk lets you know about any charges before starting the work. You do not have to give a reason for your request. The law gives you the right to ask.

The Illinois Local Records Act (50 ILCS 205) requires Mattoon to maintain and preserve its official records. Even old phone directories and past staff lists are kept. If you need records from a prior year, the clerk's office can dig them up.

State resources can also help if you need to know your rights under FOIA or if a local office is slow to respond to a request.

How to Use the Mattoon Phone Directory

Start with what you need. General city business goes through 217-235-5511. Police calls use 217-235-5451. Fire questions go to 217-234-2442. Utility and street issues go to 217-235-5171. If your problem involves county services like property taxes, court filings, or vital records, you need to call Coles County instead.

City Hall closes at 5:00 p.m. on weekdays. No weekend hours for general business. If you leave a voicemail, staff usually call back the same day or the next morning. The police and fire departments take live calls at all hours. The Water Treatment Plant is also available 24/7 for water emergencies.

Mattoon sits at the junction of Interstate 57 and Route 16, so it serves as a hub for several smaller communities in the area. If you are calling from a nearby town and are not sure whether your issue falls under Mattoon or Coles County, the city front desk can help sort it out.

Nearby Cities Phone Directory

Champaign is about 50 miles north and has its own phone directory page on this site. Charleston is right next door as the Coles County seat but does not have a page here at this time. The link below takes you to the Champaign directory.

Coles County Phone Directory

Mattoon is in Coles County. The county seat is Charleston, about ten miles to the east. County offices handle property taxes, vital records, court filings, and services that the city does not manage. For things like marriage licenses, death certificates, or property assessment questions, you need to contact Coles County offices in Charleston. The county clerk and circuit clerk both work out of the Coles County Courthouse.