Find Hoffman Estates Phone Directory

The Hoffman Estates phone directory covers all village departments and offices for this northwest suburban Cook County community of over 51,000 people. Hoffman Estates operates as a village with a Village Manager form of government. The main number is 847-882-9100, and it connects to Village Hall where most departments are based. Each department also has its own direct line. This directory lists every key phone number so you can reach the right office on the first call instead of getting passed around between departments.

Hoffman Estates Village Hall Contacts

Hoffman Estates Village Hall is at 1900 Hassell Road, Hoffman Estates, IL 60169. The main phone number is 847-882-9100. This line reaches the front desk, and staff can transfer you to any department in the building. Village Hall houses the core administrative offices, and most village business starts here. Walk-ins are welcome during regular business hours.

Village Manager Eric Palm can be reached at 847-882-9100 or by email at eric.palm@vohe.org. The Assistant Village Manager, Jon Pape, shares the same main line and takes email at jon.pape@vohe.org. Deputy Village Manager Dan O'Malley is also at 847-882-9100, with email at dan.omalley@vohe.org. Corporation Counsel Arthur L. Janura, Jr. handles legal matters and can be contacted at 847-882-9100 or arthur.janura@vohe.org. These are the top administrative contacts in the Hoffman Estates phone directory.

The Village of Hoffman Estates government page shows the full structure of village leadership and departments.

From this page you can reach individual department listings and find direct contact information for village staff.

Note: Hoffman Estates uses the abbreviation "VOHE" in its internal email addresses, which stands for Village of Hoffman Estates.

Hoffman Estates Department Numbers

The Finance Director, Rachel Musiala, takes calls at 847-882-9100. Her email is rachel.musiala@vohe.org. Finance handles utility billing, tax questions, and budget information. Public Works Director Joe Nebel answers at 847-490-6800, with email at joseph.nebel@vohe.org. Public Works covers road maintenance, water service, sewer lines, and village infrastructure projects. If you have a question about streets, sidewalks, or water in Hoffman Estates, Public Works is the department to call.

The village runs most administrative departments out of the same building on Hassell Road. That means the main number, 847-882-9100, can reach finance, management, legal, and other offices with a simple transfer. Public Works operates from a separate facility, which is why it has its own direct line at 847-490-6800. Knowing which number to call saves time because the Public Works line goes straight to that department without going through the Village Hall switchboard.

Here are the key contact numbers for Hoffman Estates:

• Village Hall: 847-882-9100
• Village Manager: 847-882-9100
• Police (non-emergency): 847-781-2800
• Fire Chief: 847-843-4825
• Public Works: 847-490-6800
• Finance: 847-882-9100

Police and Fire Phone Numbers

The Hoffman Estates Police Department is at 411 W. Higgins Road, Hoffman Estates, IL 60169. The non-emergency phone number is 847-781-2800. The fax is 847-882-8423. Police Chief Kasia Cawley heads the department. Her email is kathryn.cawley@vohe.org. Use the non-emergency line for noise complaints, parking issues, non-urgent reports, and general questions about police services. Always dial 911 for active emergencies.

The Hoffman Estates Fire Department is led by Fire Chief Alan Wax. He can be reached at 847-843-4825 or by email at alan.wax@vohe.org. The fire department handles emergency response, fire prevention, inspections, and public safety education. For non-emergency fire questions, call the chief's office line. The fire and police departments share the non-emergency dispatch line, so 847-882-8100 also connects to fire services for general inquiries.

Under the Illinois Freedom of Information Act (5 ILCS 140), staff directories and phone lists from both the police and fire departments are public records. You can request them through the village. Most FOIA requests get a response within five business days, which is the standard under state law. Some records may have redactions for certain undercover or sensitive positions, but general contact information is typically released in full.

Hoffman Estates FOIA Records

FOIA requests to the Village of Hoffman Estates go through the Village Clerk. Call 847-882-9100 or email info@hoffmanestates.org. You can request any public record that the village maintains, including department phone directories, staff lists, and contact sheets. The village must respond within five business days under the Freedom of Information Act (5 ILCS 140). If the request is complex, the village will let you know and may ask for more time.

Phone directories and employee contact information are considered public records in Illinois. The Illinois Local Records Act (50 ILCS 205) requires public bodies like Hoffman Estates to preserve and maintain all official records. That includes archived phone lists from past years. If you need an older directory or a historical contact list, the Village Clerk can help you locate it or file the proper request.

The Illinois Department of Labor also publishes information about FOIA procedures that apply to all public bodies in the state.

This state resource explains your rights under FOIA and how to file requests with any public body in Illinois, including villages like Hoffman Estates.

Note: You can submit FOIA requests to Hoffman Estates by phone, email, or in person at Village Hall on Hassell Road.

How to Use This Phone Directory

Figure out which department handles your issue first. Streets and water go to Public Works at 847-490-6800. Police matters go to 847-781-2800. Village administration and billing go through the main number at 847-882-9100. If you do not know which department you need, call the main line and the front desk will point you to the right office. That is the quickest way to get an answer without making multiple calls.

Most village offices in Hoffman Estates are open Monday through Friday during standard business hours. The police non-emergency line at 847-781-2800 is available around the clock. For after-hours emergencies, call 911. If your question can wait until business hours, calling in the morning usually means shorter hold times. The village website also posts office hours for each department, so check there before driving to Village Hall to make sure the office you need is open.

The Village of Hoffman Estates website has the most current information about department contacts, hours, and services. If a phone number on this page has changed, the village site will have the updated version. Departments do occasionally move or change their direct lines, and the official website stays current with those changes.

Nearby Cities Phone Directory

Hoffman Estates borders several other communities in the northwest suburbs. Schaumburg is the closest with a dedicated phone directory page on this site. Streamwood, Palatine, and Hanover Park are also nearby but do not currently have pages here. If you need contacts for those communities, check their official websites or call their village halls directly.

Cook County Phone Directory

Hoffman Estates is in Cook County. County-level offices handle property tax assessments, vital records, court filings, and other services that sit outside village government. The Cook County offices are in downtown Chicago, which is roughly 30 miles from Hoffman Estates. If your question involves county government rather than village government, use the Cook County phone directory page for the right contact information. Many Hoffman Estates residents need both village and county numbers, depending on what they are looking for. Knowing which level of government handles your question gets you to the right phone number faster.