Search Freeport Phone Directory

The Freeport phone directory covers every city government department and office in the Stephenson County seat. With a population around 23,500, Freeport is the largest city in northwest Illinois outside the Rockford metro area. The city uses a council-manager form of government, with Mayor Jodi Miller and City Manager Rob Boyer leading operations. This page puts all the key phone numbers in one spot so residents can reach the right office on the first call. From City Hall to the police station to public works, every direct line is listed below.

Freeport City Hall Contact Information

City Hall is at 314 W. Stephenson Street, Freeport, IL 61032. The main line is 815-235-8200. A second line at 815-235-8203 also connects to City Hall. Hours run Monday through Friday, 8 a.m. to 5 p.m. The building houses several departments under one roof, so many issues can be handled in a single trip or phone call.

The City of Freeport website lists departments, contact details, and forms that residents can download. It also has news updates and meeting agendas for the city council.

Mayor Jodi Miller won re-election in April 2025 and serves in a part-time capacity. The City Manager, Rob Boyer, handles the day-to-day operations. Boyer took over the role in May 2023 after serving as Public Works Director. If you need help figuring out which department to call, the front desk at City Hall can direct you. They deal with all kinds of questions every day and know where to send people.

The City Clerk works out of City Hall and manages public records, official documents, and council meeting minutes. The clerk also processes FOIA requests, which we cover in detail further down this page.

Freeport Department Phone Numbers

Freeport splits its services across several departments, each with its own phone line. Some share the City Hall building on Stephenson Street, while others have separate locations around town. Here are the numbers residents call most often.

• City Hall Main Line: 815-235-8200
• Community and Economic Development: 815-235-8202
• Finance Department: 815-235-8200
• Water and Sewer Billing: 815-235-8200
• Police Non-Emergency: 815-235-8222
• Fire Non-Emergency: 815-235-8217
• Public Works and City Engineer: 815-235-8200
• Street Department: 815-235-8200
• Human Resources: 815-235-8200
• Freeport Public Library: 815-233-3000

Community and Economic Development at 815-235-8202 handles building permits, code enforcement, zoning, and business development efforts. Their office is also at 314 W. Stephenson Street. If you need a building permit, want to check zoning rules, or have a code complaint, this is the number to use.

The Water and Sewer office sits in Suite 010 of City Hall. Billing questions, new service setup, and shutoff notices all go through this line. The Street Department works out of a separate building at 1001 North Island but can also be reached through the main City Hall number during business hours.

Police and Fire Department Contacts

The Freeport Police Department non-emergency number is 815-235-8222. The station is at 320 West Exchange Street, Freeport, IL 61032. For any emergency, call 911. The non-emergency line handles property crime reports, noise complaints, parking issues, and general questions. The department also runs a crime tip hotline where residents can submit anonymous tips through the Freeport Tip411 system.

The Freeport Fire Department non-emergency line is 815-235-8217. The main fire station is at 1650 S. Walnut Avenue, Freeport, IL 61032. This number is for questions about inspections, fire prevention programs, and safety checks. Do not call this line for active emergencies. Use 911 instead.

Both departments have staff available around the clock. The non-emergency numbers route to dispatch after normal business hours. If you reach voicemail during the day, leave a message and someone will call you back. The police records division can also help with accident report copies and background check requests.

The Illinois state government page links to local agencies and can help residents figure out when an issue is a city, county, or state matter.

State-level resources include the Illinois State Police, the Office of the State Fire Marshal, and other agencies that coordinate with local departments on certain types of cases.

FOIA and Public Records in Freeport

Freeport follows the Illinois Freedom of Information Act (5 ILCS 140) for all public records requests. The City Clerk handles these requests. You can submit one by mail, in person at City Hall, or by email. The city has five business days to respond under state law. Complex requests may take a bit longer, but staff will notify you about any extension.

Phone directories, staff rosters, and department contact lists are public records. That means you have the right to ask for a copy, and the city is required to provide one. Small requests usually have no fee. Larger document batches may carry a per-page copying charge. The clerk's office will let you know about costs before processing the request.

Under the Illinois Local Records Act (50 ILCS 205), Freeport must keep and preserve official records including phone directories and internal contact sheets. Even older archived records can be requested. The law protects your right to access government information, and the city clerk is the person who makes it happen.

Public Works and Streets

The Public Works Department and City Engineer office are at 314 W. Stephenson Street, Suite 010. They can be reached through the main City Hall number at 815-235-8200. This department oversees water and sewer infrastructure, storm water systems, road engineering, and capital improvement projects.

The Street Department operates from 1001 North Island. This crew handles road maintenance, pothole repair, snow plowing, and leaf pickup. During winter storms, the street crews are out early to keep main roads clear. If you notice a dangerous pothole or a blocked storm drain, reporting it to City Hall puts a work order into the system so a crew can get to it.

Water and sewer billing runs out of the same City Hall building. You can pay your bill in person, by mail, or online through the city website. If you have a water pressure problem or see water bubbling up from the street, call City Hall right away. Those kinds of issues get bumped up the priority list fast.

Stephenson County Connection

Freeport is the county seat of Stephenson County. County offices are in town, which makes it easy for residents to handle both city and county business without a long drive. County services include property tax collection, court filings, vital records, and the sheriff's department. If your question involves something the city doesn't handle, the county likely does.

The Stephenson County Courthouse sits in downtown Freeport. The county clerk, circuit court, and state's attorney offices all have their own phone numbers and walk-in hours. Residents sometimes mix up city and county services, especially when it comes to property taxes (county) versus water bills (city). If you're not sure where to call, start with City Hall and they can tell you if it's a county matter.

Nearby Cities Phone Directories

Freeport sits in the northwest corner of Illinois. The closest large city with its own phone directory page on this site is Rockford, about 25 miles to the east. Belvidere is further east but does not have a page here at this time.