Aurora Phone Directory Lookup

Aurora is the second largest city in Illinois with close to 180,000 residents. The Aurora phone directory covers all city departments, from the Mayor's Office to public works and the police department. Residents can dial 311 or call 630-256-4636 to reach city services. This phone directory for Aurora puts the key contact numbers, office addresses, and department details in one place. Use the search tool or scroll through the sections below to find the right number for any Aurora city office.

Aurora City Hall Phone Directory

Aurora City Hall is at 44 E Downer Place, Aurora, IL 60505. This is the main building for city government. The phone number is 311 from inside Aurora or 630-256-4636 from outside the city. You can also email the city at 311@aurora.il.us. The Mayor's Office has a direct line at 630-256-3010. These numbers get you into the main phone system, and from there you can reach any department in the city.

The City of Aurora website is the official hub for all city services and department information.

The site has links to every department, online forms, and meeting schedules for the city council.

Aurora runs a 311 system similar to Chicago's. Residents call 311 for street repairs, code complaints, water questions, and general city services. The 311 line is the first number most Aurora residents call when they need city help. If your issue is more specific, you can skip 311 and dial a department directly. The phone directory numbers listed on this page are direct lines that go straight to the office you need.

Note: Aurora's 311 system also takes requests by email at 311@aurora.il.us, which gives you a written record of your call.

Aurora City Department Contacts

Aurora runs several city departments, each with its own phone line. The City Clerk handles business licenses, meeting minutes, and public records. Contact the Clerk through 311. Public Works picks up at 630-256-4636 and covers streets, water, sewer, and infrastructure. The Fire Department takes non-emergency calls at 630-256-4300. These are some of the most used numbers in the Aurora phone directory.

The Aurora contact page lists all departments and their direct phone numbers.

That page is kept up to date by the city and shows the current numbers for every office.

The city also keeps a full staff directory online. The Aurora Staff Directory lets you search by name or department to find a specific person and their phone number. This is helpful when you need to reach someone by name rather than just calling a department line. The directory shows names, titles, phone extensions, and email addresses for city employees.

You can search the staff directory without creating an account or logging in.

Aurora Police Phone Directory

The Aurora Police Department's non-emergency number is 630-256-5000. Call this for reports, general questions, or to reach a specific division. For emergencies, always dial 911. The police department has its own website with information about divisions, community programs, and how to file a report.

The Aurora Police website has details on every division and how to reach them.

From the site you can find the records division, detectives, traffic, and community policing phone numbers.

Under the Illinois Freedom of Information Act (5 ILCS 140), you can request staff phone lists and department directories from the Aurora Police Department. Most requests are handled within five business days. The police department has its own FOIA officer who processes these requests. Simple requests like phone directories are usually turned around fast.

City Hall Building and Hours

The Aurora City Hall contact page on the city's alternate website gives additional phone numbers and department details.

This page covers the same departments but sometimes shows different direct lines or extensions that are not on the main site.

Aurora City Hall is open during regular business hours, Monday through Friday. Some departments keep different hours for public walk-ins, so it helps to call ahead before visiting. The building at 44 E Downer Place is in downtown Aurora, close to the Fox River. Parking is available on the street and in nearby public lots. If you need to visit in person, bring any case numbers or reference numbers with you to speed up your visit.

The city also handles some services at satellite offices around Aurora. Public works has a separate yard, and the police station is at a different address. The phone directory on this page includes numbers for all locations, not just City Hall.

Note: Some Aurora departments have moved to online-only services for routine requests, so check the website before making a trip to City Hall.

Public Records and FOIA in Aurora

If you need a complete copy of the Aurora phone directory or a full staff list for a specific department, you can file a FOIA request with the city. The Illinois Freedom of Information Act (5 ILCS 140) gives you the right to access public records from any government body in the state. Phone directories, contact lists, and staff rosters all count as public records. The city must respond within five business days. The first 50 pages are free, and copies after that cost a small per-page fee.

Aurora sits in Kane County. County-level records go through the Kane County offices, not through Aurora City Hall. If you need county records like property filings, court documents, or vital records, call the Kane County Clerk's office. The city and county are separate governments with separate phone directories. Knowing which one to call saves time and avoids getting bounced between offices.

How to Use the Aurora Phone Directory

Start by deciding whether your question is a city issue or a county issue. City services like trash, water, streets, parks, and local permits go through Aurora City Hall. Court matters, property taxes, and vital records go through Kane County. If you are not sure, calling 311 is a safe first step because they can tell you which office handles your question.

Here are some ways to get through faster when calling Aurora city offices:

• Call 311 from inside Aurora for the quickest connection
• Use 630-256-4636 when calling from outside the city
• Check the staff directory online to find a direct extension
• Have your address or account number ready before you dial
• Try email at 311@aurora.il.us for non-urgent requests

Most Aurora city offices are open Monday through Friday during normal business hours. The 311 line has extended hours. If you need a number that is not listed on this page, the staff directory on the city website is the most complete source for every Aurora phone number and extension.

Nearby Cities Phone Directory

Several cities near Aurora have their own phone directory pages with local contacts and office details. If you live on the edge of Aurora or need to reach a neighboring city, the links below will take you to their directory pages with department numbers, office hours, and addresses.

Kane County Phone Directory

Aurora is in Kane County. County offices handle property taxes, court records, vital records, and other services that are separate from the city government. The Kane County phone directory page has all the department numbers, office addresses, and hours for county offices. If you need county-level records or services in Aurora, that page is where you should start your search.